Terms of Service

1. Agreement

By creating an account or using DemandLetterTech (the "platform", "we", "us"), you agree to these terms. If you do not agree, do not use the platform.

2. Eligibility and US-only scope

You must be at least 18 years old and able to enter into a binding agreement. The platform is built for disputes in the United States only. Do not use it for disputes, parties, or recipients outside the United States.

3. Your account

You are responsible for the accuracy of your account details, for keeping your sign-in credentials confidential, and for everything done through your account. One person or business per account; do not share access or create accounts to evade a restriction.

4. You are responsible for your demand

You are the person making the demand. Everything in a demand letter comes from information you provide, and you are solely responsible for its accuracy, completeness, and legality — including the amount you request, the facts you describe, the recipient you identify, and the response date you request. We do not verify your claim, the recipient's identity, or whether any amount is actually owed.

5. No legal advice, no representation

DemandLetterTech is a technology platform. It is not a law firm, not an attorney, and not a debt collection agency. Nothing on the platform is legal advice. Using the platform does not create an attorney-client relationship, we do not represent you or act on your behalf in any proceeding, and we do not give opinions about the strength, validity, or enforceability of your claim. See our Legal Disclaimer.

6. No guarantee of outcome

We do not promise that a recipient will read, respond to, pay, or comply with your demand, and we do not promise any particular result. A response date you choose is a request; it does not by itself create a legal deadline or an enforceable obligation.

7. Acceptable use

You agree not to use the platform to:

• make a claim you know to be false, exaggerated, or already satisfied;
• commit or facilitate fraud, extortion, or deception;
• impersonate another person, business, attorney, court, or government body;
• harass, threaten, intimidate, or repeatedly contact someone through the platform;
• conduct bulk or automated outreach, mass mailing, or debt collection on behalf of third parties;
• send a demand to a recipient with no genuine connection to the dispute;
• upload malware, scrape the platform, or attempt to bypass access controls or limits.

The platform is built around one dispute, one demand, one recipient. Automated checks and sending limits enforce that model, and misuse can be reported by anyone through our Report Abuse page. See also our Acceptable Use Policy.

8. Documents and the sending service

The document service generates a demand letter and PDF from your answers, saved in your account with a reference number. You may use those documents for your own dispute.

The optional sending service delivers your letter by email to the single recipient you identify, from our notices address with your email address as the reply-to, and sends you a copy. We transmit the letter on your instruction as the delivery platform; we are not a party to your dispute, do not mediate, and do not take sides. Replies go to you, not to us. We cannot guarantee that any email is accepted by the recipient's mail server, and delivery status is only as detailed as that server reports. Sending may be paused or refused where a risk check, a report, or these terms require it.

9. Verification

A recipient can check a reference number and verification code to confirm that a demand was delivered through DemandLetterTech. That result speaks only to delivery through the platform; it says nothing about whether the claim is accurate or enforceable, and it never reveals the parties, amounts, or dispute details.

10. Payments and refunds

Pricing is one-time per demand — there is no subscription. Prices are shown on our Pricing page before you buy, and purchases are processed by our payment provider, which handles billing and receipts. During a promotional or test-launch period prices may be reduced or set to zero; that does not create a right to future pricing. Refunds are handled as described in our Refund Policy.

11. Restriction, suspension, and termination

We may limit sending, pause a purchase, restrict features, or suspend or close an account when we reasonably believe these terms or the acceptable use policy have been broken, when a report or risk check warrants review, or when required by law. You may stop using the platform and request deletion of your account at any time from your settings. Provisions about responsibility, disclaimers, and liability survive termination.

12. Intellectual property

The platform, its software, templates, and branding belong to us. You keep ownership of the information you enter, and you receive a personal, non-transferable right to use the documents generated for your own dispute. You may not resell the platform, republish our templates, or offer document generation to third parties as your own service.

13. Disclaimers

The platform is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not warrant that the platform will be uninterrupted or error-free, that documents will fit every situation, or that any dispute will be resolved.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost claims, or amounts you were unable to recover from another party. Our total liability for any claim relating to the platform is limited to the amount you paid us for the demand the claim relates to.

15. Governing law

[Owner configuration required: insert governing state law and venue.] These terms are governed by the laws of the state identified above, without regard to its conflict-of-laws rules, and disputes will be brought in the courts located there. Until this placeholder is completed, no specific governing law or venue is asserted.

16. Changes to these terms

We may update these terms as the product changes. The current version is always published here, and continued use after an update means you accept it.

17. Contact

Questions about these terms can go to support@demandlettertech.com.