Refund Policy

Try before you pay

You can complete the guided intake and see a preview of your demand letter without paying. Payment unlocks the full text and the PDF, so you know what you're buying before you buy it.

When we refund

• Technical failure: if the letter or PDF cannot be produced, or a paid demand cannot be delivered because of a problem on our side, we refund that purchase in full.
• Duplicate or accidental charge: refunded in full.
• Sending fee before delivery: if you bought the sending service and the demand has not been sent yet, we refund the sending fee.
• Anything else: reviewed case by case. If the product didn't do what this site says it does, tell us and we'll make it right.

What we generally can't refund

• A sending fee once the demand has already been delivered — that fee covers work already performed (delivery, tracking, and a verification reference).
• The outcome of your dispute. We can't refund because a recipient ignored the letter, disputed the claim, or didn't pay; the platform prepares and delivers your demand, it does not guarantee a result.

How to request a refund

Contact support@demandlettertech.com or use our Support page with your receipt or the reference number of the demand. Your purchase history is also available on the Purchases page inside your account.

How refunds are processed

Purchases are handled by our payment provider, which processes billing, receipts, and any approved refund back to your original payment method. We aim to confirm eligibility within a few business days; once approved, the return can take several more business days to appear, depending on your bank or card issuer.

No subscriptions

DemandLetterTech uses one-time payments only. There is no subscription to cancel and no recurring charge. During a test-launch or promotional period some purchases may cost nothing at all — in that case there is no payment to refund.