Using your account
Questions about creating a demand, editing details, or downloading your PDF.
Support
We're here to help
Most support requests get a response within one business day. For refund and billing questions, Paddle — our merchant of record — may also reach out directly.
Orders and refunds
Billing questions, receipts, and our 30-day money-back guarantee.
Read the refund policyI received a demand
What a demand letter means, how to verify one, and how to respond.
See what to doReport a problem
Suspicious, fraudulent, or harassing use of the platform.
Report abuseContact support directly
Email us anytime. Please include your account email and, if relevant, your order number or demand reference number.
Paddle.com is the Merchant of Record for DemandLetterTech purchases and handles billing inquiries and returns. You're welcome to contact us first — we'll route billing issues to Paddle where needed.