Privacy Policy

Scope

This policy describes how DemandLetterTech (the "platform", "we") handles information when you use the website and the application. The platform is offered for use in the United States only.

Information you give us

• Account information: the email address you register with, and your sign-in method (email and password, or a social sign-in provider you choose).
• Profile information: your name or business name, contact name, email, phone, and mailing address, plus your notification preferences.
• Dispute information: everything you enter in the guided intake — the recipient's name and contact details, what happened, dates, amounts, the action you're requesting, and any additional notes.
• Support and abuse reports: the email address, message, and any reference you provide when you contact support or report misuse.

Information created when you use the platform

• The demand letters and PDF documents generated from your answers, including versions.
• A reference number for each demand, and a verification code when a demand is sent through the sending service.
• Delivery records: the recipient address a demand was sent to, timestamps, and the status reported back by the receiving mail server (for example delivered, bounced, or failed).
• Activity and audit records: what was created, edited, generated, or sent, and when. These support your own history view and our review of misuse.
• Safety and risk records: automated checks that look for signs of fraud, impersonation, threats, harassment, or bulk outreach, and any internal review of those results.
• Product analytics events (for example that a page was viewed or a demand was created). These are tied to your account identifier, not to third-party advertising profiles.
• Payment records: the type of purchase, amount, currency, status, and the payment provider's transaction identifier. We do not receive or store your full card details.

How we use information

• To create your account and let you sign in.
• To prepare, store, and let you download the documents you create.
• To deliver a demand and report its status back to you when you buy the sending service.
• To answer a recipient's verification request with a yes-or-no result.
• To review abuse reports and to restrict accounts that misuse the platform.
• To process payments and provide receipts.
• To send service messages you have not turned off: delivery updates, requested-response-date reminders, and account or security notices.

Who can see your information

Your demands and dispute details are visible to your own account. The database enforces this per-row, so other users cannot read your records. Authorized platform staff can access account and demand records where it is necessary to operate the service, respond to support requests, or review a report of misuse.

We do not publish claims. There are no public pages for individual demands, disputes are not searchable, and we do not sell personal information or share it for advertising.

What the recipient of a demand sees

A recipient sees the letter you created and the email it was delivered with, including your name and your email address as the reply-to address — you are the sender of the demand, and DemandLetterTech is the delivery platform.

Our public verification page is deliberately limited. Entering a reference number and verification code returns only whether that combination corresponds to a demand delivered through DemandLetterTech. It never reveals names, amounts, dispute details, email addresses, or documents, and we do not confirm those details by email or phone either.

Service providers we rely on

Running the platform involves a small number of providers acting on our instructions: our cloud hosting and database provider (which stores your account, dispute, document, and delivery records), an email delivery provider (which transmits demand emails and service notices), and a payment provider (which processes purchases and holds the card data we never see). Sign-in through a social provider you choose also involves that provider.

Retention and deletion

We keep your account, demand, document, delivery, and payment records for as long as your account exists, because your dispute history and receipts are part of the product. You can request deletion of your account from your settings; we record the request and remove or anonymize your account and dispute data, while retaining the minimum records we need for payment history and for handling abuse reports about demands already delivered. We do not publish a fixed retention schedule beyond that.

Security

Traffic to the platform uses HTTPS, documents are stored in a private bucket that is not publicly readable, access to your records is enforced per-row by the database, and verification codes are stored as one-way hashes rather than in plain text. No system can be guaranteed secure, and we do not claim certifications we do not hold.

Your choices

• You can view and correct your profile information at any time in your settings.
• You can turn off product-update messages in your notification preferences. Some messages about delivery, payment, and account security are part of the service.
• You can request account deletion as described above.

Children

The platform is not intended for anyone under 18, and accounts must be created by adults.

Changes

If this policy changes in a way that affects how we use information you have already given us, we will make the updated version available here.

Contact

Questions about privacy can go to support@demandlettertech.com or through our Support page.